Frequently Asked Questions

All of our products are made with skin-loving ingredients like Shea and Mango butter, Hempseed and Sunflower oil, Colloidal oatmeal, and Kaolin clay. Please visit the individual product pages for specific ingredient information.

Yes, all products are handmade in Brunswick ohio by owner Aunna Duncan. Please visit our about page for more information on her!

Absolutely not! We love all animals and are proud to say we never have and never will test on animals. As well as we do not source any of our ingredients from companies that test on animals.

The majority of our products are, in fact, vegan. The reason that we do not claim our company is vegan is that we pride ourselves on using all-natural, non-toxic, and unneeded chemical ingredients where we can. In some cases, "natural" ingredients may or may not be claimed "vegan" by the FDA because of cross-contamination or various other reasons. Please visit the individual product pages for more information on their ingredients.

No, unless you have a coupon code for free shipping. In that case, it can be used at checkout and redeemed for free shipping. All shipping rates are automatically generated at checkout using standard USPS rates.

Once an order is submitted, processing starts. Please contact us within 24 hours to cancel it. After the package is handed over to the mail carrier, cancellations are no longer possible, and refunds will not be issued. If you have any questions about canceling, reach out to us.

A USPS tracking number will be sent to you via email once your package is shipped. If you do not receive one within 5 days, please reach out to us.

Orders are processed within 2-4 business days. Excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

Dramatic Entrance co is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider as well as work with you to create a solution which may replace your items.

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330-321-1545

hello@dramaticentranceco.com

Brunswick, Ohio.

Yes, all products are made in Ohio. We use ingredients sourced by American companies.

Due to international tariffs placed in the United States, we unfortunately cannot ship items internationally outside of the United States of America. We are currently looking to find a solution to this issue so more people will be able to enjoy our items. We appreciate your patience. If you have any suggestions, please reach out.

Please reach out to us as soon as possible so we can replace the items you do not have. Make sure to include your name as well as your shipping number.

Please reach out to us as soon as possible with information on the situation, as well as the products you are looking to purchase. We will send you an invoice either via email or text, where you will be able to use your gift card balance.